Privacy Policy

This Privacy Policy explains how our online platform collects, uses, shares, and protects personal information when you browse, purchase, redeem, or manage gift cards and use related features of our service.

By using our site, you acknowledge the practices described in this Privacy Policy. We process personal information in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation where it applies.

Information We Collect

Depending on how you use the service, we may collect the following categories of information:

• Contact and account information, such as your name, billing details, shipping details where applicable, account credentials, and other information you provide.
• Transaction information, such as gift cards purchased or redeemed, card values, balances, order history, participating merchants, and transaction dates.
• Payment and fraud-prevention information processed in connection with purchases. Payment card details may be handled directly by payment service providers rather than stored by us.
• Technical information, such as IP address, browser type, device information, operating system, approximate location derived from IP address, and activity on our site.
• Information you submit when requesting support, reporting an issue, or otherwise interacting with our service.

How We Use Information

We use personal information for purposes that include:

• Providing, operating, and maintaining our online platform.
• Processing gift card purchases, redemptions, balance inquiries, refunds, and other requested transactions.
• Verifying accounts, preventing fraud, detecting misuse, and protecting the security of our service.
• Providing customer support and responding to service-related requests.
• Improving our products, site functionality, merchant listings, and customer experience.
• Sending service notices and, where permitted by law, promotional communications in accordance with your preferences.
• Complying with legal obligations and enforcing our agreements and policies.

Legal Bases for Processing

Where GDPR or a similar law applies, we process personal information on one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests, and your consent. Our legitimate interests may include operating, securing, improving, and promoting our service, provided those interests do not override your rights.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to keep the site functioning, remember preferences, understand usage, maintain security, and measure performance. Where required, we will request consent for non-essential technologies. You can adjust cookie settings through your browser or any consent tools made available on our site, although disabling certain technologies may affect functionality.

How We Share Information

We may disclose information to trusted recipients that help us operate the service, including:

• Payment processors, card issuers, fraud-prevention providers, and transaction service providers.
• Hosting, analytics, security, customer support, marketing, and technology providers acting on our instructions.
• Participating merchants or gift card providers when necessary to complete, verify, or support a gift card transaction.
• Government authorities, courts, professional advisers, or other parties when required by law or necessary to protect rights, safety, or property.
• A successor or transaction party if our business, assets, or operations are reorganized, merged, or transferred.

We do not sell personal information for money. We do not share personal information for targeted advertising purposes where prohibited by law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining transaction and accounting records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal obligations. Retention periods vary according to the type and sensitivity of the information.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, and destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International Data Transfers

Our service providers or business operations may process information in countries other than the country where you live. When required by law, we use appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or another lawful transfer mechanism.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and operational exceptions.
• Request restriction of processing or object to certain processing.
• Request a portable copy of information you provided, where applicable.
• Withdraw consent where processing relies on consent.
• Opt out of promotional communications without affecting service-related notices.
• Lodge a complaint with a data protection authority.

We may need to verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights. Authorized representatives may act on your behalf where permitted by law and subject to verification.

Children’s Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Where local law sets a higher age threshold, we apply that threshold. If you believe a child has provided personal information, appropriate steps should be taken to request its removal.

Third-Party Sites and Services

Our site may link to participating merchants, payment providers, or other third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our service, legal requirements, or privacy practices. The updated policy will be posted on our site, and the revised version will apply from its publication unless a different effective date is stated.

Contact and Privacy Requests

To submit a privacy request or ask a question about this policy, send written correspondence to:

Privacy Matters
US 10; MN 47
Coon Rapids, Minnesota 55448
USA

Please include enough information for us to understand and verify your request. You may also contact your local data protection authority if you believe your privacy rights have been infringed.